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Frequently Asked Questions

About the Product

What makes Nouga chocolate unique?

Nouga chocolate stands out for its handcrafted, small-batch approach and commitment to premium quality.

We use only the finest ingredients, carefully sourced from around the world, to create both classic bonbons and unique artisan flavor combinations. Each piece is crafted with meticulous attention to detail, resulting in chocolates that are not only rich in flavor, but also beautifully presented. From luxurious packaging to our dedication to customer satisfaction , Nouga offers a gourmet chocolate experience that’s truly unforgettable.

Where is the chocolate from?

We source our chocolate from the finest Swiss couverture and handcraft each piece in Kuwait to create a unique offering of quality and local artistry. 

Swiss chocolate is known as rich and smooth. It is of high purity, quality and provides a luxury flavor profile with a melt-in-your-mouth-consistency. 

Are the chocolates made in Kuwait?

Yes! We bring the finest ingredients to Kuwait and handcraft each chocolate piece in our state-of-the-art factory.

Is your chocolate halal?

Yes! All of our chocolate and products are halal friendly.

Does your chocolate contain allergens?

Majority of our products contain allergens such as milk, nuts or eggs. Should you have any allergies, dietary restrictions or questions regarding this, please contact our customer service providing details of the item, restriction and any additional information. 

How should I store Nouga Chocolates?

Our chocolate is premium and high quality. To best enjoy and keep your chocolate fresh for the longest time possible, we recommend:

  • Keep the chocolate stored in a dry, cool place.
  • Avoid humidity as much as possible.
  • Keep any plastic wrap of foil on item until serving.
  • Keep away from direct sunlight and warm temperatures.
  • Chocolate can absorb smells. Keep away from and do not store chocolate together with smells that may be absorbed. 
What are Nouga's best-sellers?

Depending on category and occasion we have a variety of best-sellers:

Customization & Orders

Do you offer bulk orders, customize chocolate or custom packaging?

Yes, absolutely! We love to work with individuals or companies to help make your dream project, gift or item come true. For fully customized projects, chocolates or packaging, please reach out to marketing@nougakwt.com and share details of your project (item, quantity, flavors, design and branding requirements)

Shipping & Visits

Where do we ship our products?

Nouga Artisan Chocolatier is a chocolate brand located in Kuwait with two main branches. For orders outside Kuwait we can recommend a third party delivery service, whom can help. We prepare items per order and customer is responsible for third party pickup arrangements. For further information, please contact our customer service

Do you offer delivery?

Yes! We offer local delivery in Kuwait, which can be either set as a ASAP order or it can be scheduled. Additionally, we offer pick-up in our branches in Shuwaik and Salhiya.

Note that ASAP delivery is available between 10AM and 8PM every day. Any order placed as ASAP delivery outside of fulfillment period default to the earliest timing inside of next fulfillment period. Some exceptions to ASAP delivery and Scheduled delivery may apply based on high season to ensure on time-delivery. 

Can I visit your chocolate store?

Yes! We look forward to welcoming you. Discover our branches here